Before the call
๐ก What to know before you call
At MUFG, the first move is to freeze the card right away, either in the ไธ่ฑUFJ app / ใใใใ, or by phone at the (0120-544-565, open 24 hours, except 21:00 on the 2nd Saturday of each month to early the next morning). Reissuing costs ยฅ550 per card in the app versus ยฅ1,100 by phone or at the counter. The new card arrives in about 1 week to 10 days by (registered mail, not forwarded) to your registered address, so if you've moved, update your address first. Counters are open weekdays 9:00โ15:00; bring ID (a with a photo works), your passbook, and your (not needed for a account). Other banks work similarly, but check your bank's own page.
Words this call depends on
ใใชใใใฆใใพใใพใใ
I've (unfortunately) lost my cash card.
ใใฆใใใ ใใพใใ
Could you stop the card from being used?
ใฎใใใใใใงใใ
I'd like to do the reissue procedure.
write it down
ID documents (ๅจ็(ใใใใ ใ)ใซใผใ, ใใคใใณใใผใซใผใ, passportโฆ)
write it down
the registered seal (hanko) for your account
Grammar you'll use
ใใฆใใพใ
did ~ (unfortunately / by accident); completely did ~
Verb-ใฆ + ใใพใ (casual: ใใกใใ / ใใกใใฃใ)
ใญใฃใใทใฅใซใผใใใใพใใพใใ
Hint: ใชใใ
ใใฆใใใ ใใพใใ
Could you please ~? (polite request)
Verb-ใฆ + ใใใ ใใพใใ
ๅฉ็จใใใใ ใใพใใ
Hint: ๆญขใใ
ใใใใใงใใ
I'd like to ~, butโฆ (soft request / opener that invites help)
Verb-ใพใ stem + ใใใใงใใ
ๅ็บ่กใฎๆ็ถใใใใใใงใใ
Hint: ใใ
The flow of the call6 steps ยท orange = they'll ask you
- 1Say you lost the card and ask them to stop itLines 1โ2
- 2They ask your name and date of birth (they ask you)Lines 3โ4
- 3They ask your branch and account number (they ask you)Lines 5โ6
- 4Card stopped; ask for a reissueLines 7โ8
- 5Hear the reissue feesLine 9
- 6Choose the app and ask what to bring to the counterLines 10โ12
Up next ยท step 2 of 4
Listen to the call